Frequently Asked Questions about Our Chicagoland Foundation Repairs

  • Are you licensed, insured, and bonded?
    • Yes, we are licensed, insured, and bonded.
  • How long have you been in business?
    • We have been doing business since 1986. Family Owned and Operated.
    • Doing structural repair since 1986, most of our competitors just started doing structural work.
  • How soon can I expect my written estimate and what should I expect at evaluation?
    • In some cases we can write up a written estimate for you during the evaluation, in other cases we need to come back and prepare a quote. In our estimate you’ll get an exact price of the entire project plus any additional fees, such as permit and engineering fees. 
    • The evaluation itself should take approximately (15 minutes- crack repair)(45 minutes – extensive waterproofing and structural repair). Sometimes longer depending on the severity of your problem.
    • We can see you and evaluate your foundation problem the same week you call us or the follow week, it’s part of our service, we won’t make you wait weeks or overbook you. Just great service.
  • What should I be considering when I’m ready to make my decesion?
    • Experience, and knowledge. No hidden Fees. No commission or franchise fees from us.
    • Structural repair work – steel pipe piles (underpinning)  – Beams -Post – Bowed Walls etc.
    • Drain Tile Systems – Crack Repair – Crawl Spaces – Window Wells etc.
    • Transferable Warranties
    • Great Reviews. Our Angie’s List Reviews. See our referrals on Angies List (sign up for free to see our reviews) https://member.angieslist.com/member/store/10983559/reviews?categoryId=482
  • When can you start?
    • Waterproofing Project – The same week you sign a contract along with deposit, just great service.
    • Structural Repair – Anywhere from 2-4 weeks from a signed contract and deposit, depending on village turnaround timeframe for permit. (if applicable)
    • We won’t make you wait weeks or even months to do your project, your time is valued and respected.
  • Do you need a permit for my project?
    • Yes, if required by the village or county. An estimated permit fee & engineering drawings by a Licensed Structural Engineer from the state of Illinois will be included in the proposal. We will also provide this service for an additional charge to your order. Chicago homeowners and contractors are responsible for obtaining their own permits prior to work. (If applicable)
  • How do I pay for the work?
    • In the beginning you can pay by sending in a check along with your contract or online using a credit card payment. At the completion of the job, the balance is paid with a personal check to the installation team leader  or you can go online if paying with credit card.
  • Why should I repair my basement?
    • Safety, peace of mind and resale value. You will need to disclose your foundation problem at time of selling your home, and the inspector will most likely point our a problem if not repaired when selling your home.
  • Do you take Credit Cards?
    • Yes, we take money order, personal checks, and all major credit cards.
  • How long will my project take to complete?
    • Crack Repair(s): Less than a day in most cases
    • Waterproofing – Drain Tile System:  2-3 days in most cases
    • Structural foundation repair:  3-7 in most cases.
  • Do I need to remove anything from my interior walls prior to work being performed?
    • Structural Repair – No. We use hydraulics to push our steel pipe piles, which is a very smooth process and no pounding is involved.
    • Waterproofing – Drain Tile – The perimeter work area must be clear 4′ from foundation.
    • Waterproofing – Cracks – At crack location(s) clear of boxes etc. 
  • Can you work in really tight spaces (crawl space)?
    • Yes we can. As long as we can crawl we can repair the work in your crawl space. Replace beams, post, and concrete piers. Waterproof cracks, vapor barriers or just add a drain tile system for moisture control. We can do it, when others say no.
  • Will I be covered if the problem occurs again?
    • Yes, as long as your under warranty or warranty is not void we come back out and fix it for free.
    • We do not have a “warranty department” since we have a 99.88% success rate installations and crack repairs.
    • We make sure to pay attention to detail and do it right the first time, service with pride
  • Can you do the repair work even if the basement is finished?
    • Yes we can. We can still repair your problem from the inside or outside with a wide variety of solutions to choose from. We are a full-service foundation repair company.
  • Are you more of a structural repair company or waterproofing?
    • We are a full-service foundation repair company specializing in structural repair. Waterproofing is a MUST when dealing with structural repair issues. Unlike if a company is just a waterproofing company they don’t need to know much about structural repair work.
    • Most of our competitors are waterproofing companies, just started to do foundation repair work (piering) look at the website, they have waterproofing first on there list.
    • We know structural repair work better than anyone, we have the expertise, knowledge and equipment. Our team is dedicated to solving your problem with a friendly smile and best service.
  • Are you a franchise?
    • No.
    • Specialized trained team in the foundation repair business.
    • Our team has been together for over 30 years and most of our team has at least 20 years with our company.
    • Unlike our competitors with lots of turnover with their sales and repair employees.
    • We are a family owned and operated company since 1986.
    • No hidden commissions fees
    • No hidden franchise fees
    • Up front pricing, no gimmicks, no tricks, no up-sales. Just honest estimates.